Lintel - We will be a Digital Bank with traditional values
Lintel will be a digital bank with the vision to provide simple and easy to use products and empower customers to make the right decision by providing a feature rich multi-channel platform with straight through processing.
Customers start an activity on their phone, continue it online or in branch to create a secure seamless multi-channel experience..
Lintel will initially focus on providing products and services to individuals coming to the UK for the first time to invest, work or study whom historically have been very poorly served by high street banks, giving a bad customer experiences and not helping these individuals transition into ‘Great’ Britain.
‘Lintel’ represents solidity and strength, but also is an acronym for Local, INternet and TELephone banking.
Lintel will provide an easy and seamless account opening process by using digital capture of the ID, document verification and biometrics. A customer will download the Lintel app, chooses an account, takes a photo (or scan version) of their identification documents and provides biometric details. The information is automatically read and electronically verified and cross checked.
We want the account opening to be effortless as possible by leveraging the latest technology solutions and can complete the process instantly. We have the controls in place to identify, detect and limit the possibility of fraud, money laundering and other criminal activities. No one wants to spend hours in a branch unnecessarily – we here to get the job done and let people get on with what’s important to them.
Lintel will make significant investment in selecting the technology products to create an amazing user experience and its security, resilience and data management will be the most stringent.
Lintel will provide a biometric authentication across multiple channels to simplify the need to remember passwords, memorable phrases and PINS.
Lintel's debit card will support the current market features of a debit card.
Lintel will also looking to develop partnerships with local, international and multinational business in order to help improve their banking relationships – the Lintel logo represents people growing together – that is what Lintel is about.
Lintel's services include a Personal Financial Management (PFM) tool that uses customer own behavioural data and predictive analysis, that will empower the customer to take the right decision at the right time. Lintel's PFM vision is to provide proactive early warning with real time alters (or notifications) instead of historic updates that are outdated at the time of delivery, we are here to help not hinder a customer in their day-to-day life.
The technology platform will be integrated with social networking sites to provide social differentiator features for the customer and social visibility of the bank. It will also provide accounts that instead of paying a fixed interest rate provide a share of its profits – this respects the fact that customers will be essential stakeholders and puts them at the heart of the bank, we will give up to 10% of our profits to charity based on customer preferences – just part of our ethical approach.
We understand that not all transactions can be done online, that’s why Lintel will have ‘help centres’ to support the customer to perform banking in a digital age – a centre where we know who you are the moment you walk in and are ready to help – service the way you would expect. The customer can call, email or chat with the team 24 hours a day 365 days a year – Lintel is about service, service and service.
So we are on a journey towards some exciting times which we would like to share with you all.